If the product is defective or damaged in transit:
Our products are packed very carefully in eco-friendly packaging, so that they reach the Customer in perfect condition, without damage.
However, if the product is defective or is damaged in transit, the Customer has the right to request:
– Replacement of the product
– Cancellation of the sale and a refund
If you notice damage to the packaging on delivery by the courier, you can request a return immediately without accepting your order.
If you request a refund because of a defective / damaged product, the full purchase amount, including shipping costs, will be refunded as soon as possible and in any case within 30 calendar days of our receiving the defective product. In both cases, please let us know by e-mail at info@thekahu.gr.
In any other case of withdrawal from your purchase:
Under article 3e of Law 2251/1994 on Consumer Protection, consumers may withdraw from their purchase within 14 calendar days of the date they received the product. In this case the amount paid for the purchase must be refunded by bank transfer no later than 14 calendar days from the day of the withdrawal notice.
To do this, the customer must:
– Have kept the product and its packaging intact and in their original condition.
– Send an e-mail to the company at: info@thekahu.gr
In the event of withdrawal from the purchase, return costs are paid by the Customer.
